RETURN POLICY/CANCELLATIONS

RETURN & CANCELLATIONS POLICY

"Our goal is to ensure your complete satisfaction with your purchase."

Return Policy/Cancellations

We can not allow the cancellation of an item after 24 hour as all items hit production the following day. We have time and resources that have already been allocated to processing an item from the time an order is placed. Once 24 hours has passed after the date/time of an order, there will be NO refunds and NO exceptions to this rule because your product will have entered production.

At Felacia, customer satisfaction is our number one priority. If you are dissatisfied for any reason with your purchase, email us at support@felacia.com. We will do whatever we can to support you and ensure that you are satisfied.

Our money back guarantee policy does NOT apply to any of our customization pieces. However, refunds are only provided on a case by case basis for custom items. All returns require the customer to ship the item back to us at their own cost before a refund is processed back to their original payment method.

Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. This is nonnegotiable.

Once the order is placed, the color cannot be changed. So please make sure your selection is correct the first time.

You may cancel your whole order and be entitled to a full refund if the order is asked to be canceled in less than 24 hours of purchasing.

Damaged or misspelled pieces. All damaged and misspelled pieces will be replaced with priority production and shipping in 7-14 business days.

CONTACT US

Have a question about what we do or how we may be able to help you? Or maybe you just want to leave some feedback for us? Either way, you can send us an email to support@felacia.com and one of our representatives will get back to you shortly. It’s our goal to respond to all inquiries within 24 hours.

Emailing Customer Service

PLEASE EMAIL ONLY ONE TIME!

When emailing our customer service team it is important to note that emails are controlled by the time they come in. When you send MORE THAN ONE EMAIL your email gets pushed to the bottom of the list each time. We know how important it is to get your response and know we want to assist you just as much. We will respond and get your questions answered!

Please only email one time to ensure we get back to your request in the next 12-24 business hours (not including the weekends)!

We respond to ALL emails!

Facebook Messenger

PLEASE FACEBOOK MESSAGE ONLY ONE MESSAGE!